End Point Assessment Organisation (EPAO)


LRN has been awarded the Cabinet Office’s prestigious Customer Service Excellence (CSE) Standard. LRN is the first Awarding Organisation in the world to have been awarded CSE.

CSE is the gold standard award for customer service delivery, recognising that a public or private sector organisation delivers services which are efficient, effective, and place customers at the heart of the service provision.

LRN was assessed against specific criteria, including a range of policies, procedures and processes‎. The assessor corroborated a number of processes with our customers and spoke with staff in different roles.

The assessor report concluded:

”LRN demonstrated a clear willingness to cater effectively to its international customers and this was verified by way of conversation with a selection of customers based in Italy, Greece, Malaysia, Saudi Arabia and Pakistan who made very positive comments on the quality of service delivery and were clearly Customers who felt engaged, consulted and valued.”

LRN’s CEO, said:

LRN is extremely proud to be recognised as the first Awarding Organisation to be achieve the Customer Service Excellence Standard.  This is a testament to LRN’s commitment to meeting the needs of its customers through a professional, attentive and customer centric attitude to delivery.